In the ticket summary, please just enter a few words describing the issue (e.g., Cannot Print to HP 1100 or Computer Won’t Power On), similar to the subject of an email. If you need to provide even further specifics and more detailed information, please use the Relevant Details to add that information.
Brief Description of Support Request:
Please tell us the priority level:
Please only escalate to High if your support issue is preventing you from being able to work. For example, if you can’t print to the HP 1100 but can to the other three printers in the office, or your computer seems slow, then you’re still able to work. This is opposed to the individual whose computer won’t turn on, or their QuickBooks won’t open (and, of course, it’s payroll day). While we’ll still review each ticket, this helps us to classify severity and respond to tickets in a timely manner. We appreciate your help in properly classifying your request.